Frequently Asked Questions?

Price of a consultation? 

Our Health Care Providers' Fee lists are available on request.

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Fees and Billing Arrangements

• Private Billing arrangement for all patients.

• Specific pricing enquiry available per service.

• Assistance provided to maximise medicare rebate.

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Personal Health Information

• Your medical record is a confidential document.

• MCIH abides by the National Privacy Principles -www.privacy.gov.au/health/index.html.

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After Hours Care

• Healthline 1800 022 222

• Emergency Services 000

• Local emergency departments

• After hours care arrangements for private fee​​

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Appointments & Bookings

• You can book online via our website or call the clinic during business hours, or email us. Online bookings are available 24/7.

 

Do I need a referral?

• In most cases, no referral is required. However, a referral may be needed if you are claiming through Medicare, DVA, NDIS, or certain private health funds.

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How much will my appointment cost?

• Fees vary depending on the service provided. Please contact reception or view our Fees page for current pricing.

 

Do you accept private health insurance?

• Yes. We offer on-the-spot claiming for most private health funds via HICAPS.

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Can I claim Medicare rebates?

• Medicare rebates may apply with a valid GP referral under a Chronic Disease Management (CDM/EPC) plan or other eligible programs.

 

What payment methods do you accept?

• We accept EFTPOS, credit/debit cards, and cash. Payment is required on the day of your appointment.

 

What to Expect at Your Appointment

What should I bring to my first appointment?
Please bring:

• Any referral letters (if applicable)

• Relevant imaging or reports

• Your Medicare card and private health card

• Comfortable clothing if assessment or treatment is required

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Is the clinic wheelchair accessible?

• Yes / Please contact us to discuss accessibility needs so we can best assist you.

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Is parking available?

• Our clinic provides 1 patient car park, 1 disability car park and multiple on-street parks.

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Do you offer telehealth appointments?

• Yes, telehealth services are available for suitable consultations. Please ask reception or Discuss with your practitioner if this option is appropriate for your needs.

 

How can I contact the clinic?

• You can contact us by phone, email, or through the contact form on our website.

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